Studio Policies

It is the student's responsibility to arrive on time for class.

If you are more than 10 minutes late for workshop or class, we will have to deny you access to the studio. Please note that we do not offer refunds or rescheduling if this situation occurs.

4-week memberships, classes, workshops and private events (Monday to Friday before 4pm)

In the case of cancellation or change to booking by the client:

• 7 days or more prior to booking, rescheduling or full refund is possible, from your initial order date, not including rescheduled events.
• 2-6 days prior to booking, rescheduling or 50% refund is possible, from your initial order date, not including rescheduled events.
• 48 hours or less, the total amount is non-refundable. No cancellation or rescheduling is possible.

Private events on weekends

For private events on the weekends:

• 2 weeks or more prior to event a full refund will be issued.
• 7 to 13 days prior to event, 50% refund will be issued.
• Less than a week, no refund will be issued.

1/2 year membership

We offer limited places for a 1/2 year Open Studio membership in from January to June and from July to December. Please note that each period is not exactly 1/2 year as the sessions will start each year at different time, therefore the price might be slightly different.

This period includes 2 free weeks of membership already included in the price. With this commitment, members accept the following terms:

• Absolutely no make up for missed days for any reasons;
• No cancellation of membership until the end of the term;
• In the event a member stops showing up at their open studio sessions, studio staff will organize, clean and keep the member's shelf and all belongings until the end of the term, after which the member has 30 days to collect their items after this period, they will be discarded;
• No other additional discounts can be applied to this subscription.

Painting on ceramics

Please note that reservations for painting on ceramics cannot be rescheduled and are non-refundable in case of cancellations.

General disclaimers

These rules are strictly applied and if you cannot make it we suggest finding someone to take your spot. This policy remains in effect even for illnesses or respiratory viruses, as there are currently no government isolation guidelines. If you exhibit symptoms of a respiratory virus, we recommend wearing a mask.

The studio reserves the right to cancel any class/workshop/subscription at any time, in which case the full amount will be refunded. MAKE-UP CLASSES ARE NOT AVAILABLE. Please make sure the class times work with your schedule.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.

Please see our full Privacy Policy for more information.

General Guidelines

Each piece must be marked with the shelf number (courses/memberships) or unique identifier number (workshops). Note that at-home production is not allowed for classes or drop-in workshops. If you would like to bring pieces created at home, please check out the firing services section on our website.

Production limits and additional fees

An additional fee is applicable on any piece exceeding the dimensions permited within a given session duration.

Limits and dimensions:

• 6-week sessions: 20-25 pieces with the maximal dimensions: 25cm (diameter) by 15 cm (height);
• 4-week classes and memberships: 15-20 pieces with the maximal dimensions: 25cm (diameter) by 15 cm (height) .

If the maximum size of any piece exceeds 25 cm (diameter) by 15 cm (height) the work will not be fired. For pieces exceeding this size, a firing service charge is applicable.

Glazing

All pieces must be wiped or unglazed at least 5 mm from the bottom of each piece.

Be careful and avoid contamination between two glazes.

If the glazes overlap, please keep the second layer above the centerline to account for the pouring of the glaze.

Handling of ceramics and kilns

All pieces that enter the kiln room must be checked beforehand by the teacher or supervisor.

Access to kiln room is reserved for staff only.

Avoid sanding your bisqued pieces. If necessary, moisten the surface and sand outside or over sinks with damp sandpaper.

Avoid creating clay and glaze dust (e.g., do not blow on your pieces, use a sponge to clean dry clay, mop, etc.).

You will be charged a fee for any damage to the kiln caused by your work.

Cleaning & Sanitation

Each student/member receives one shelf per session. Please manage your space accordingly, we cannot provide additional space.

Students and members are responsible for the cleanliness of their workspace and are expected to mop around their wheel/work area, wash and store all tools and equipment used, and wash/dry used plastics/tiles.

Clean on time to free up space in time for subsequent events.