Frequently Asked Questions
We're working hard to get your pieces to you as soon as possible. It usually takes to our team 4-5 weeks to process all work. You'll receive an email with designated pick-up times depending on where you've took your class. Thanks for your patience!
As per our website, it takes 4 to 5 weeks from the date of your event for work to be ready. Note that it can take upwards 5 weeks sometimes to receive a notification (pick-up email) that your pieces are ready. Delays may be due to a high volume of firings or other operational abnormalities.
Verify that your email is correct (email that you used to book or purchase extra piece at the workshop or if another person has booked for you). Pick-up email is sent to the same address used to book the event.
If it has been more than 5 weeks however, please select "Need more help" and one of our studio team members will get back to you with information about your pieces and their processing status.
All pieces that are not collected after 30 days are donated, due to limited space in the studio. Thanks for your understanding.
It usually takes to our team 4-5 weeks from the event date to process all work. You'll receive an email with designated pick-up times depending on where you took your class.
Thanks for your patience!
Did you have a look at our ?
We understand that things happen, and we do our best to accommodate everyone. To ensure an optimal learning environment, we aim to minimize interruptions during class time. Frequent pauses can disrupt both students and teachers.
If you're unable to retrieve your belongings, a friend, colleague, or family member can pick them up. Simply forward them our pickup email notification :)
You can register online through our website .
We post new dates continuously, please register to our newsletter for updates at the bottom of all our pages. Also, you can see in the website's header when the registration will open for membership or classes.
All our workshops are posted for at least 30 days in advance.
All prices are on our website.
Please see specific dates in each product on our website under classes, workshops or membership pages
For multi-week sessions the selected date in the calendar is the first date of your multi-week session.
If your child is 11+ you are more than welcome to register with them in any of our workshops. At the moment we do not offer classes for children younger than 11.
We post new dates continuously, please register to our newsletter for updates at the bottom of all our pages. Also, you can see in the website's header when the registration will open for membership or classes.
All our workshops are posted for at least 30 days in advance.
If the class is sold out the start date will not show up in the calendar. You can choose another day / time.
Our studios are routinely cleaned to minimize dust, which can be harmful to anyone if injested. Even though we had many pregnant individuals attend classes, if you have concerns, please speak with your doctor and reach out to us for more info.
Our instructors are professionnal ceramists from diverse background. Some are even past students that have acquired the skills needed to teach over a period of time. You can visit our to get to know our teachers.
Studio tools (such as sponges, ribs, needles etc.) and pottery wheels are accessible to our members and students. All student work is fired by our staff, therefore all kilns are accessible by our technical team only.
There is no gallery but we have a boutique on St-Laurent open to the public for purchases.
For our St-Laurent location, there is paid street parking. For our Fabre location, free street parking is available.
Yes, please visit our boutique at 4561 St-Laurent during our
Most of our workshops are open to beginners, unless otherwise indicated. We have variety of different options: intro to wheel throwing or handbuilding, plant and planter, kurinuki workshop and many other seasonal workshops. You can book them on our page.
We do not take reservations for our workshops, as they fill up quickly, plus we offer many different dates and often have availabilities. You can book a workshop on our website.
The best is to sign up for our newsletter which you can find at the bottom of any page of our website.
Capacity is determined by each location and it varies from 6 to 10 people.
No. We do not have a waitlist and we do not reserve classes or workshops (except for private events).
To see availability for a given class, workshop or membership, simply navigate to the event you are interested in and click on "Schedule your time". From there you will see this view which provides you with the remaining slots for each event time:
We require that students reserve class online prior to coming. Based on the information on our website, registration for all events closes 30 hours before the event.
However, if you are accompanying a registered participant, we can offer you a spot, provided there is availability in that particular workshop.
Yes, we offer intermediate classes, typically available at each location. Occasionally, we may substitute this class with another; however, it will be reinstated in the subsequent session if there is sufficient demand.
We publish 4-week classes every month whereas 6-week classes are published every month and a half.
If a given class your interested in is not available on our website currently, it has either not been published yet or is sold out.
Hint: You can see if it is sold out by verifying the availability of other timeslots for the same class.
Please note many classes fill up quickly so it's best to subscribe to our newsletter to stay informed about upcoming events as we send a newsletter out every time we open a new session.
We do not offer bookings in person. All registration must be done online on our .
Our registration closes 30 hours prior to the workshop start time. There is always a chance that we will have additional spots, but we cannot guarantee. You can bring your friends and if there is space a the workshop we will happily accept them and they can pay at the studio.
Your selected date is the first day of your multi-week session. The class runs on the same day and time the following week.
You can also find this info as a first phrase under the workshop description.
Our 2-hour weekend open studio sessions are exclusively available to students currently enrolled in ongoing sessions.
You may reserve your two-hour open studio practice through our website .
We accept only cone 6 (not 06) clays and same glazes for firing services. If you are unsure if the glaze or clay you wish to fire with us is accepted, please send us a quick message via our chat with a picture of the original packaging for your clay or glaze (showing the temperature or cone number). One of our technicians will respond after validating if it is acceptable or not.
Absolutely. Please visit our for more information.
You can familiarize yourself with all of our policies including the cancellation policy .
While we typically cannot cancel a class that has already commenced or is less tan 7 days from the cancellation request. We recognize that this situation involves a medical emergency. Therefore, we are pleased to offer a one-time makeup of 1 day from your class, which can be scheduled during our reserved hours. Please request further assistance, and a team member will be delighted to facilitate this arrangement.
Yes, we have a phone number (438-375-3578)! You can reach us during St-Laurent opening hours.
Please note that we cannot help you with rescheduling, cancellations or bookings over the phone. For that the best is to send us a message via chat on our website.
When you are sign up for class you cannot take work home to work on it. It is not allowed and you will be asked to pay for to have your work finalized.
However, you can purchase clay from us by visiting either one of our locations and use our . If you need to glaze your firing service work you can book and use our glazes for which the firing service fees will apply.
Our studio space at our St-Laurent location, it is divided into two main areas: the front studio and the back studio. Both spaces are designed to be spacious and welcoming for our students.
The front studio can comfortably accommodate up to 10 students, while the back studio can host up to 8 students at a time.
Here are some photos below.
Fabre studio
St-Laurent front studio
St-Laurent back studio
You can find the opening hours for all our locations (Fabre and St-Laurent) on our .
Please note that our opening hours do not reflect our workshops or class times which may occur outside of opening hours.
If you booked a class, workshop or have signed up for a membership with us, please refer to your confirmation email for access details.
Please refer to our Google Business page for our public hours and pickup times.
The studio operates at other times; however, we cannot accommodate visitors during these periods to avoid disruption to our classes and workshops.
Unfortunately, we cannot apply discounts retroactively. You can apply the discount on your next order or when purchasing clay during your session.
The minimum age for all our workshops is 11 years old, unless otherwise specified in the description of the class or workshop you plan to attend.
Yes! Please see our for available options.
To help us give you the best answers please fill out the form on the website and we will get back to you with dates and types of workshops available
We have community classes at a lower rate. Please see our community workshop - intro to wheel throwing for more info.
Yes! Gift cards are available for purchase on our website here. We have a range of cards for each of our workshops and classes.
All our gift cards are digital. You can find them . We have a range of cards for each of our workshops and classes.
Yes, you may use our gift card for any product on the website, including classes, workshops, firing services, and boutique items.
Even if the gift card was initially intended for a specific workshop or class, it remains valid for all other available products.
We do not offer make-up classes for missed class times. However, we do offer make-up time in the form of open studio.
For Fabre, this time is on Monday from 12:30 PM to 3:00 PM, and for St. Laurent, it is on Tuesday or Wednesday from 1:00 PM to 3:30 PM.
Please let us know when you will arrive so we can advise our staff.
Our membership open studio times offer flexible access at both locations; therefore, we cannot offer make-up times for missed days. We ask that members ensure the schedule works for them when signing up
We ask students to take responsibility for arriving on time to class/workshop. As per our on our website, we cannot offer make-up or rescheduling for late arrivals exceeding 10 minutes.
As per our on our website, we cannot offer make-up classes for any reasons. These rules are strictly applied and if you cannot make it we suggest finding someone to take your spot.
This policy remains in effect even for illnesses or respiratory viruses, as there are currently no government isolation guidelines. If you exhibit symptoms of a respiratory virus, we recommend wearing a mask.
The link will not work if you are trying to reschedule less than 48 hours before the event date. Please note that our strictly applies to the exact times as stated on our website and we cannot make any exceptions.
Please note that you have received two emails: one is the confirmation of payment, and the second is the confirmation of your reservation, where you can find the link to reschedule or cancel your event.
You can also find it in the client portal in the top right section of our website.
all changes must be made more than 48 hours in advance. After that, the system automatically blocks users from canceling or rescheduling the event.
Two-hour open studio times are reserved only for students currently enrolled in a session. You cannot attend open studio sessions outside of these dates.
You can reserve , but all work glazed and finished outside the session is subject to our
To make up for missed class time, you may attend 2.5 h make-up session in form of open studio, at Fabre on Mondays from 12:30 PM to 3:00 PM or at St-Laurent on Tuesdays or Wednesdays from 1:00 PM to 3:30 PM. However, you must confirm your attendance with us beforehand.
No, the two-hour open studio time is reserved exclusively for students enrolled in the current 4- or 6-week class.
You may book a to finish your work; however, please note that all work glazed and fired outside of the session is subject to f
We do not offer make-up times for missed class on the weekend. For missed multi-week classe we offer make up time in form of 2.5h of open studio. At Fabre this is on Monday 12:30-3pm and at St-Laurent on Tuesday or Wednesday 1-3:30pm (based on availability).
We do require that you confirm with us when you will come as studio is sometimes reserved for private events.
We are unable to accommodate modifications to membership or class schedules. We kindly request that you verify the suitability of the scheduled times with your personal schedule prior to enrolment.
We cannot offer make-ups for missed membership days. Please ensure your schedule aligns with the membership dates before signing up.
Hello,
Yes the payment was completed.
If you have received a conflict email, you need to go to your confirmation of reservation email (not confirmation of payment email), where you will be able to cancel or reschedule.
If you decide to reschedule you will be able to choose another date.
If you decide to cancel the refund will be issued automatically to your original method of payment within 24 to 48 hours.
Because the session has already started, and the spot was reserved for you, it is unlikely that we'll be able to fill it.
For this reason, as per our we cannot offer refund of credit for the current session.
We ask our clients to make sure the class times work with your schedule.
We do not offer make-up times for missed class on the weekend. For missed multi-week classe we offer make up time in form of 2.5h of open studio. At Fabre this is on Monday 12:30-3pm and at St-Laurent on Tuesday or Wednesday 1-3:30pm (based on availability).
We do require that you confirm with us when you will come as studio is sometimes reserved for private events.
Yes, you are welcome to sign up for the session and begin later. However, we do not offer make-up sessions for missed days, as there are ample flexible time slots available throughout the week when members can access the studio.
To see availability for a given membership, please navigate to the membership you're interested in and click on "Schedule your time." You need to select the location / day first, then you will see availabilities in the calendar.
This will provide you with the available first week dates for each event time.
Your selected date is the first day of your multi-week session.
Not finding what are you looking for?
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